Successful Program Launch and Implementation of Major VA SystemVA My HealtheVet Personal Health Record System
The Veteran’s Health Administration’s (VHA) program office for the My HealtheVet (MHV) Personal Health Record (PHR), the Veterans and Consumers Health Informatics Office (V/CHIO) program office integrates the “voice of the Veterans” into innovative, online health informatics tools and services.
V/CHIO is responsible for ensuring the Veterans’ and stakeholders’ wants and needs are incorporated into the e-health services and health information technology. To this end, V/CHIO manages the development of MHV, a robust e-health tools application that meets the Veterans’ and stakeholders’ needs, using standardized best practices for information technology (IT) development.
VA V/CHIO Program Office contracted with Coley for Integrated Business and Program Support services in support of the development, implementation, and deployment of My HealtheVet (MHV) services and features.
As part of the contract, Coley provided portfolio-level management of MHV program management artifacts that span the system development lifecycle including support services in the following areas:
- release planning
- strategic planning
- staff and patient education and training
- clinical adoption,
- software implementation,
- stakeholder management,
- release and change management,
- risk and issue management,
- performance measurement,
- process improvement,
- targeted briefings to groups of VA employees and stakeholders across VHA and its partners
The MHV program successfully launched on schedule and under budget providing Veterans with access to a comprehensive range of personal health record information using intuitive features designed for them based on their needs and feedback.